FAQs

1. How long does it take to receive my order?

Once your order is placed, it typically takes 1-2 business days for us to process and ship your items. After that, the delivery time will depend on your location. On average, customers receive their orders within 5-7 business days. Please note that international orders may take longer to arrive due to customs clearance.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

3. Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to track the progress of your delivery on our website or the courier's website.

4. What is your return policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.

5. How do I initiate a return?

To start a return, please contact us at hello@axlabels.co.uk with your order number and the reason for the return. We will provide you with further instructions on how to proceed.

6. Can I exchange an item?

Unfortunately, we do not offer direct exchanges. The fastest way to ensure you get the item you want is to return the item you have and place a new order for the desired item.

7. What if my item arrives damaged or defective?

If you receive a damaged, defective, or incorrect item, please contact us immediately at hello@axlabels.co.uk. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping rates will be calculated at checkout based on your location. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

9. Can I cancel or modify my order?

Once an order has been placed, it cannot be canceled or modified. However, if you need to make any changes, please contact us as soon as possible at hello@axlabels.uk, and we will do our best to assist you.

10. How can I contact customer support?

If you have any further questions or need assistance, you can reach our customer support team by emailing us at hello@axlabelsfashion.co.uk. We strive to respond to all inquiries within 24 hours.